Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Shaazford website at shaazford.com and any of our subdomains (the "Site") and the marketing and ecommerce-management services we provide (the "Services"). By accessing the Site or engaging our Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

1. Who we are

The Site and Services are operated by Shaazfordglobal LLC, a Texas (United States) limited liability company. Contact: info@shaazford.com.

2. Eligibility

You must be at least 18 and have legal authority to bind the business you represent. The Services are intended for commercial use by ecommerce brands, marketplaces sellers, and DTC operators.

3. Engagements and pricing

Our standard service pricing is published on the Pricing page. Custom engagements are scoped through a separate written Statement of Work or order form. Unless a written agreement says otherwise:

• Subscriptions bill monthly in advance and renew automatically until you cancel.
• Cancellation requires 30 days' written notice to info@shaazford.com.
• One-time fees (audits, store builds, setup) are non-refundable once work has begun.
• Late payments may incur a 1.5% per month service charge and a pause on active work.

4. Your responsibilities

• Provide timely access to platforms (Amazon Seller Central, Shopify, ad accounts, analytics, etc.) and to information we reasonably need to deliver the Services.
• Maintain the right to operate the brands, products, and intellectual property we work on for you.
• Comply with the terms of every third-party platform we use on your behalf (Amazon, Walmart, Meta, Google, TikTok, Shopify, etc.).
• Pay all third-party media spend, software, and platform fees directly. We do not finance ad spend.

5. Confidentiality

Each party will treat the other's non-public business information as confidential, use it only to perform the Services, and protect it with at least the same care it uses for its own confidential information.

6. Intellectual property

You own all rights to your brand, products, content, and accounts. We own our pre-existing tools, processes, frameworks, and Shaazford OS. Deliverables we create specifically for you (creative, copy, audit reports) become yours upon full payment for the engagement that produced them, subject to a perpetual license back to Shaazford to use anonymized results for case studies and marketing unless you opt out in writing.

7. Performance and results

Ecommerce results depend on many factors outside our control, product-market fit, pricing, supply chain, platform policy changes, seasonality, competitor activity, and macroeconomic conditions. We do not guarantee specific revenue, ranking, ROAS, or growth outcomes. Stats published on this Site reflect historical aggregates and individual results vary.

8. Third-party platforms

The Services involve operating accounts on third-party platforms (Amazon, Shopify, Meta, Google, etc.) governed by their own terms. We are not responsible for platform downtime, policy changes, account suspensions, algorithm changes, or fees those platforms impose.

9. Acceptable use of the Site

You may not (a) reverse-engineer, scrape, or systematically download the Site; (b) interfere with its operation or security; (c) misrepresent yourself; or (d) use the Site to send unsolicited commercial communications.

10. Warranty disclaimer

The Site and Services are provided "as is" and "as available." To the maximum extent permitted by law, Shaazford disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, Shaazford's total aggregate liability arising out of or relating to the Site or Services will not exceed the amount you paid to Shaazford in the 3 months preceding the event giving rise to the claim. Shaazford will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, or lost data.

12. Indemnification

You agree to indemnify and hold Shaazford harmless from any claim by a third party arising from your products, content, account activity, infringement of intellectual property, or breach of these Terms.

13. Termination

Either party may terminate an engagement with 30 days' written notice. We may suspend or terminate immediately for non-payment, breach of these Terms, or activity that risks platform compliance. On termination, you remain responsible for fees through the effective termination date.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Texas. Each party waives the right to a jury trial.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Site or Services after changes constitutes acceptance.

16. Entire agreement

These Terms, together with our Privacy Policy and any signed Statement of Work or order form, constitute the entire agreement between you and Shaazford regarding the Site and Services.

17. Contact

Questions about these Terms? Email info@shaazford.com.