Your best customers already bought once. We make them buy again.
Shaazford is the Klaviyo email and SMS marketing agency for ecommerce brands doing $100K+ a month: flows, campaigns and list growth that turn customers you already paid for into repeat revenue, on one flat fee.
What does email and SMS marketing management include?
It covers automated flows, a campaign calendar, list growth and segmentation, and deliverability, run mainly in Klaviyo and connected to Shopify and Amazon. Management starts at $1,200 a month and scales with the number of flows, your campaign cadence and list size, with no long contract.
Answered by John Will, Founder & CEO · Updated
Why does email drive so little revenue for most ecommerce brands?
Email drives little revenue for most ecommerce brands because the list is there but the system is not. In almost every Klaviyo account we find half-built flows, campaign blasts to the whole list that hurt deliverability, SMS bolted on without proper consent and compliance, and nobody owning a calendar tied to launches and margin.
The list is there; the system is not. Four gaps we find in almost every Klaviyo account:
Half-built flows
A welcome email and an abandoned cart message, but no browse, post-purchase or win-back flows.
Campaign blasts to everyone
The same message to the whole list wears it out and hurts deliverability.
SMS bolted on
SMS sent like email, too often and without consent and compliance set up properly.
Nobody owns the calendar
Campaigns go out when someone remembers, not on a plan tied to launches and margin.
What does our email and SMS marketing include?
The full retention engine, built in Klaviyo and run every week by one team. We treat your list the way we would treat our own.
Core flows
Welcome, abandoned cart, browse and checkout abandonment, post-purchase and win-back, built around your brand story.
Campaign calendar
A weekly calendar tied to launches, restocks and promotions, segmented by recency, value and product.
SMS marketing services
Postscript or Attentive automations with consent, TCPA and A2P 10DLC compliance handled.
List growth
Pop-ups, quizzes and offers that grow the list without cheapening the brand.
Design and copy
On-brand email design and copy from our own team, at no extra charge on the full plan.
Deliverability and reporting
Domain setup, list hygiene and weekly reports on revenue per recipient and flow performance.
How does working with our email marketing agency start?
It starts with an audit of your Klaviyo account, flows and list, then your 3 biggest leaks and a 90-day plan within 48 hours. We fix the core flows first: welcome, cart, browse, post-purchase and win-back. Then we run segmented campaigns and SMS every week and grow revenue with list growth, A/B tests and new flows.
Audit, within 48 hours
We review your Klaviyo account, flows and list live, then send your 3 biggest leaks and a 90-day plan in writing within 48 hours.
Fix the core flows
The flows that make money on autopilot come first: welcome, cart, browse, post-purchase, win-back.
Run the calendar
Segmented campaigns and SMS every week, planned around your launches and margin.
Grow and test
List growth, A/B tests and new flows as the data shows where the next revenue is.
The numbers we manage to.
Email from day one
For a beauty brand launching on Shopify, we set Klaviyo flows live with the store. By month three, email and SMS produced 31% of its DTC revenue.
Read the beauty DTC case study
Figures reflect results managed by our founder and team. Client names kept private unless shown.
What does an email marketing agency cost?
$1,200 a month for full Email & SMS management in Klaviyo: flows, campaigns, SMS, list growth, design and copy, flat and never a commission on revenue. New Klaviyo builds and migrations are one-off projects from $1,500.
Email & SMS management, $1,200 a month
The full retention program, run every week by one team.
Omnichannel Growth, $3,200 a month
Email and SMS plus Amazon, Walmart, TikTok Shop, Shopify and paid ads under one strategy.
Essentials, $500 a month
A dedicated specialist about 2 hours a day: sending campaigns, keeping flows running, list hygiene and a weekly report.
Month to month, cancel at least 10 days before your next billing date, no setup fee.
Email and SMS questions, answered.
What does an email marketing agency do?
It builds your automated flows, runs your campaign calendar, grows and segments your list and manages deliverability, usually in Klaviyo. Shaazford runs the full email and SMS retention program so your owned channels drive real revenue.
What is SMS marketing?
SMS marketing is sending text messages to customers who have opted in: launch and restock alerts, abandoned cart reminders and offers. Because texts are read quickly, it works best for time-sensitive moments, alongside email for storytelling.
How much does email marketing management cost?
Shaazford's Email & SMS management is a flat $1,200 a month, never a commission on revenue, with no long contract. New Klaviyo builds and migrations are one-off projects from $1,500.
Is there a smaller plan than $1,200 a month?
Yes. Essentials is $500 a month: a dedicated email and SMS specialist for about 2 hours a day on a set task list: sending your campaigns, keeping existing flows running, list hygiene and a weekly report. New flow builds, design and testing sit in full Email & SMS management at $1,200 a month. Klaviyo builds and migrations are quoted as one-off projects from $1,500. It is month to month, and you can move up to the full plan at any time.
Are you a Klaviyo email marketing agency?
Yes. Klaviyo is our primary platform for ecommerce email and SMS, and we handle full setup, flows, segmentation, and Shopify and Amazon integration.
Which email flows should every store have?
At minimum: welcome, abandoned cart and browse, post-purchase and win-back. These automated flows usually drive the majority of email revenue, and we build and optimize all of them.
Can SMS and email run together?
Yes. We use SMS for time-sensitive moments like launches and restocks, and email for storytelling, so the channels complement each other instead of fatiguing your list.
Customers who come back on their own.
Get my email audit, at no cost ↗We review your Klaviyo account live and send your 3 biggest leaks and a 90-day plan in writing within 48 hours. Yours to keep.