Refund Policy

This Refund Policy applies to the services of Shaazford Global LLC, a Texas (United States) limited liability company ("Shaazford", "we"). It forms part of our Terms of Service. Where a signed Statement of Work or order form says something different, the signed document applies. Paying an invoice from us means you accept this Refund Policy, our Terms of Service and the proposal or agreement the invoice refers to, whether or not you have signed it.

1. Monthly plans

This covers Essentials, Full Account Management, Omnichannel Growth and any other monthly retainer.

• Plans are billed monthly in advance and renew automatically until you cancel.
• You can cancel at any time by email to info@shaazford.com.
• Notice at least 10 days before your next billing date: you are not charged again. Your service runs to the end of the month you have already paid for.
• Notice less than 10 days before your next billing date: the next month is billed in full, and your service continues for that full month.
• Fees for a billing month that has already started are not refunded, because the team, tools and time for that month are already committed to your account.
• When your service ends, we hand over your accounts, assets and reports.
• There is no setup fee and no cancellation fee.

2. One-off projects

This covers design work (listing images, A+ Content, Brand Story, Brand Stores), photo and video editing, website builds, paid audits and setup work.

• If you cancel before work begins, we refund the full amount you paid for that project.
• Once work has begun, the project fee is non-refundable, as set out in our Terms of Service.
• If we fail to deliver part of the agreed written scope, or deliver it late, and the cause is on our side, we refund the part of the fee that covers that work. Section 3 explains when this does not apply.
• For design work, ask for a sample first. We are happy to show our approach before you commit.

3. Your part of the scope

Every plan and project depends on some things from you. The written scope lists them, for example account access, product information, photos, brand assets, approvals, feedback, stock and budgets.

• If you do not provide what the scope requires, or you pause, withdraw from or change the agreed work, any delay, lost work or effect on results that follows is not our responsibility.
• In that case you are not entitled to a refund, for the affected work or for the period it covers.
• We only refund delays and shortfalls that are caused by us.
• We work hard for results, but marketplace and advertising results also depend on things outside our control, such as platform changes, competition, pricing and stock. We do not guarantee a specific sales, ranking or advertising result unless a signed agreement says so.

4. The audit at no cost

Our audit call and the written plan that follows are provided at no cost, so there is nothing to pay and nothing to refund.

5. Ad spend and third-party costs

• Your advertising budget is paid by you directly to Amazon, Walmart, Google, Meta, TikTok or other platforms. We never collect or hold your ad spend, so any refund or credit for ad charges is handled by that platform under its own terms.
• Costs you pay to third parties (apps, software subscriptions, samples, shipping, marketplace fees) are not refundable by Shaazford.
• We never take a percentage of your ad spend, so there is no ad-spend fee to refund.

6. Billing mistakes and duplicate charges

If we charge you the wrong amount, charge you twice, or bill you after your cancellation took effect, tell us and we will refund the difference in full once we confirm it.

7. How to request a refund

1. Email info@shaazford.com with your business name, the invoice number and the reason.
2. We reply within 2 business days.
3. Approved refunds are sent to the original payment method within 10 business days. Your bank may take a few more days to show it.

8. Disputes and chargebacks

If something looks wrong on an invoice, please contact us before opening a dispute or chargeback with your bank. Most billing questions are resolved within a few business days, and it is faster for both of us.

9. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new "Last updated" date. Changes do not apply to a billing month or project that has already been paid for.

10. Contact

Questions about billing or refunds? Email info@shaazford.com or call +1 (346) 350-0911.